Frequently Asked Questions

How do I contact Beauty Secrets regarding your Online Ordering Service?

You can contact us via e-mail on or call us on 01403 240489,

Mon-Fri 8.30am-8pm, Saturdays 8.30am-5pm and Sundays 10am-4pm.


How will I know when my order is processed?

As soon as you place your order, you will receive an e-mail from us, informing you that your order has been received and is being processed. You will receive a confirmation email nce your order has been despatched to you or your chosen recipient.

If we need to contact you about your order, we will attempt to reach you by email or telephone.

On some occasions we may be unable to proceed with an order, if this is the case you will be informed via e-mail. If you feel that your order has been failed unjustly, please place another order on our website using a different form of payment.


What if I’ve made a mistake on my order?

If you have made a mistake on your order, please ring Beauty Secrets on 01403 240489 and we will do our best to correct it for you.


How are my orders delivered?

We use Royal Mail for all our deliveries.

Please note that we can not deliver on Sundays or Bank Holidays, nor can we guarantee delivery between December 19 – Jan 2.

Due to the high volume of orders at Christmas, we do advise customers to order early for Christmas delivery.


What will appear on my credit card statement?
Your credit card statement will read ‘Beauty Secrets’ and the charge will be taken in Sterling and converted into your own currency if necessary.


Can I order larger amounts of gift vouchers?

It is possible to order larger amounts of gift vouchers. Please call Beauty Secrets on 01403 782594.

If you require gift vouchers for Corporate use, please call us on 01403 782594 or e-mail


Beauty Secrets gift voucher – conditions of use:


  • Beauty Secrets gift vouchers are valid for six months.
  • Beauty Secrets gift vouchers may only be used as payment for goods or services at Beauty Secrets.
  • Beauty Secrets gift vouchers cannot be exchanged for cash.
  • Beauty Secrets gift vouchers may only be exchanged for goods or services of a higher price than the face value. If exchanged for goods or services of a lower price then a credit note will be issued.
  • Beauty Secrets gift vouchers are only valid if complete and not defaced in any way.
  • Beauty Secrets will not be liable in the event of this voucher being lost, damaged or stolen.
  • If you are dissatisfied with goods or services purchased online, please return them in the same condition as supplied by us within 7 days from date of purchase for a refund.