Salon Terms & Conditions

Appointments

 

Please arrive 10 minutes prior to your treatment. Late arrival will result in shortened treatment time. Treatments will be charged at full price.

 

Cancellations

 

To cancel or change an appointment, a minimum of 24 hours notice and 72 hours for Packages is required; otherwise a 50% charge may be implemented. Appointments missed will be charged at full price.

 

Children

 

To respect the relaxing environment we wish to create and also to comply with current health and safety regulations, we request that children and babies are not brought into the salon.

 

Courses

 

All courses must be paid in full at time of booking and completed within 6 months and are non-refundable. Missed appointments may result in treatments deducted from your course.

 

Deposits

 

We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the Cancellations Policy.

 

Gift Vouchers

 

Available for treatments and products, are non-refundable and must be produced at the time of your treatment. Vouchers are valid for 6 months from date of purchase. Our expert team will be delighted to assist you if you need advice. Please note, gift vouchers cannot be used for treatments with our Registered Practitioners.

 

Mobile Phones, Smart Phones and Tablets

 

We ask that all handheld electronics are turned off for the relaxation of all clients.

 

Prices

 

Our prices are subject to change without notice. E&OE.

 

Refunds and Exchanges

 

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Beauty Secrets. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.